Returns & Exchanges

At Supertails, we want you to be completely satisfied with your fashion finds, which is why we offer a hassle-free 30-day return and exchange policy on all unworn items with original tags. If your order isn't a perfect fit, our streamlined process ensures a quick resolution so you can get back to styling your wardrobe.

1

Initiate Your Request

Log into your Supertails account, navigate to your order history, and select the items you wish to return or exchange to receive a return authorization.

2

Pack Your Items

Place the items in their original packaging with all tags attached and include the printed return slip inside the parcel to ensure fast processing.

3

Schedule a Pickup

Choose a convenient time slot for our courier partners to collect the package from your doorstep, or drop it off at any of our authorized shipping locations.

4

Receive Your Refund

Once our quality team inspects the returned items, your refund will be processed to your original payment method or issued as store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing